Refund and Returns Policy

Returns & Refunds Policy
We want you to be completely satisfied with your purchase from LIQURSTORE. Please read this policy carefully before placing an order. Due to the nature of alcohol products, our returns policy is necessarily specific.

  1. General Position on Returns
    As a general rule, we do not accept returns or exchanges for change of mind. This is because:
    • Alcohol is a regulated product and returned bottles cannot be re-sold under Singapore liquor regulations;
    • Once a bottle has left our possession, we cannot guarantee its storage conditions or integrity;
    • This policy is consistent with standard practice across Singapore’s licensed liquor industry.
    However, we will always honour our obligations where products are faulty, damaged, or incorrectly supplied.
  2. When We Will Accept a Return or Issue a Refund
    You are entitled to a return, replacement, or refund in the following circumstances:
    2.1 Damaged on Arrival
    If your order arrives visibly damaged (e.g., broken bottle, crushed packaging, leaking contents):
  3. Do not discard the packaging.
  4. Contact us at [contact@yourdomain.com.sg] within 48 hours of delivery.
  5. Provide your order number and clear photographs of the damage.
  6. We will arrange a replacement or issue a full refund, at our discretion.

2.2 Wrong Item Received
If you received an item different from what you ordered:

  1. Contact us at [contact@yourdomain.com.sg] within 48 hours of delivery.
  2. Provide your order number and a photograph of the item received.
  3. We will collect the incorrect item (at no cost to you) and dispatch the correct item, or issue a full refund.

2.3 Faulty or Defective Product
If a product is corked (for wine), has a faulty seal, or is otherwise defective:

  1. Keep the bottle and do not dispose of the contents.
  2. Contact us at [contact@yourdomain.com.sg] within 7 days of delivery.
  3. We may request photographs or a sample for quality assessment.
  4. Upon confirmation of the defect, we will offer a replacement or refund.

2.4 Non-Delivery
If your order has not arrived within the stated delivery window and you have not received any update, please contact us at [contact@yourdomain.com.sg]. We will investigate and, if the order is confirmed lost, issue a full replacement or refund.

  1. Situations Where Returns Are Not Accepted
    We will not accept returns or issue refunds where:
    • You have changed your mind about a purchase;
    • The product does not match your personal taste preferences;
    • You were not present at the time of delivery and the product was left at your request;
    • The bottle has been opened (unless it is faulty as described in Section 2.3);
    • The return request is made outside the applicable time window;
    • Age verification was refused at delivery, resulting in a failed delivery.
  2. How to Make a Return Request
    All return and refund requests must be made by:
  3. Emailing [contact@yourdomain.com.sg] with the subject line: “Return Request – Order #[your order number]”
  4. Including: your full name, order number, the issue you experienced, and clear photographs where applicable.
  5. Waiting for our confirmation before returning any item. Unauthorised returns will not be accepted.

We aim to respond to all return requests within 2 business days.

  1. Refund Processing
    Approved refunds will be processed as follows:
    • Refunds are credited to the original payment method used at checkout;
    • Credit card refunds typically take 5–10 business days to appear, depending on your bank;
    • PayNow refunds are typically processed within 1–3 business days;
    • We will notify you by email once your refund has been processed.
  2. Gifting & Corporate Orders
    For gift orders or bulk/corporate purchases, the same returns policy applies. If a gift recipient receives a damaged or incorrect item, the purchaser should contact us on their behalf with the relevant details.
  3. Consumer Protection
    Nothing in this policy limits or excludes your rights under applicable Singapore consumer protection legislation, including the Consumer Protection (Fair Trading) Act (CPFTA). If you believe you have received a product through an unfair practice, you may contact the Competition and Consumer Commission of Singapore (CCCS).
  4. Contact Us
    For any return, refund, or product quality queries, please contact us:
    LIQURSTORE| [Registered Business Address, Singapore] | [contact@yourdomain.com.sg]
    Our customer service team operates Monday to Saturday, 10:00am – 8:00pm SGT.